Finsbury Park Man and Van Privacy Policy
This Privacy Policy explains how Finsbury Park Man and Van collects, uses, stores and shares personal data when providing man and van and related services. It applies to all Finsbury Park Man and Van customers and prospective customers within our service area, including individuals, households and business clients who contact us, request a quote, make a booking, or otherwise interact with our services.
We are committed to protecting your privacy and handling your personal data in a lawful, fair and transparent way, in accordance with the UK General Data Protection Regulation and the Data Protection Act 2018.
Personal data we collect
We collect and process different categories of personal data depending on how you interact with us and which services you use. The main types of data we may collect are:
Contact details: name, address, service address, billing address, and any additional pick-up or drop-off addresses you provide.
Communication details: information you provide when you contact us, such as your preferred dates and times, nature of the move, inventory details, access information and any special instructions.
Booking and service information: booking references, job history, notes relating to the services performed, photographs you choose to share in order to describe items or access, and correspondence regarding amendments or complaints.
Payment-related information: limited payment details such as payment method and transaction amount. Card or bank details are processed only through regulated payment providers and are not stored by us beyond what is necessary to confirm that payment has been made.
Technical and usage data: limited technical information that may be collected when you visit our website or other online platforms, such as your device type, approximate location, and basic analytics data. This helps us understand how our services are being used and to improve performance and usability.
We only collect data that is relevant and necessary for the purposes described in this Privacy Policy.
How we collect personal data
We may collect your personal data in a variety of ways, including:
When you contact us directly to request a quote, discuss a job, or make a booking.
When you complete a form or provide details by phone, in person or via online contact channels.
When you use our website, social media pages or other digital platforms, which may collect limited technical and analytics information.
When you provide feedback, make a complaint or correspond with us about our services.
Lawful bases for processing
We process your personal data under one or more of the following lawful bases:
Contract: we process personal data to enter into and perform a contract with you, such as providing a quote, confirming a booking, carrying out the man and van service and taking payment.
Legal obligation: we may process certain information to comply with our legal and regulatory obligations, such as record-keeping, tax requirements and responding to lawful requests from regulatory or law enforcement authorities.
Legitimate interests: we may process data when it is necessary for our legitimate interests or those of a third party, and where those interests are not overridden by your rights and freedoms. This may include managing our relationship with you, improving our services, handling queries and complaints, preventing fraud and ensuring the security of our operations.
Consent: in some limited cases, we may rely on your consent, for example for certain types of optional marketing communications. Where we rely on consent, you are free to withdraw it at any time.
How we use your personal data
We use the personal data we collect for the following purposes:
To provide quotes, confirm bookings and deliver our man and van services, including planning routes and resources.
To manage our customer relationship with you, including communications about upcoming jobs, changes to bookings, and follow-up after services.
To process payments, issue invoices and manage accounts and refunds where necessary.
To respond to your questions, feedback or complaints, and to resolve any disputes.
To operate, maintain and improve our website, customer service and overall service quality.
To comply with applicable laws, regulations and lawful requests from authorities.
Data sharing and processors
We may share your personal data with carefully selected third parties where necessary for the purposes described in this Privacy Policy. These third parties may act as data processors on our behalf or as separate controllers, depending on their role and responsibilities.
Typical categories of recipients may include:
Service partners and subcontractors who help us provide the man and van services, such as drivers or removals teams. They will receive only the information needed to carry out the job.
Payment service providers that process your payments securely and help us prevent fraud.
Professional advisers such as accountants or legal advisers where necessary for compliance, accounting or legal purposes.
IT and systems providers who support our website, booking tools, communication channels and data storage solutions.
Regulators, law enforcement or other public authorities where we are legally required or permitted to do so.
When we use processors to handle personal data on our behalf, we ensure that appropriate contracts and safeguards are in place to require them to protect your data and use it only in accordance with our instructions and applicable law.
International transfers
Where our service providers or systems involve transferring personal data outside the United Kingdom or the European Economic Area, we will ensure that appropriate safeguards are in place. These may include adequacy regulations, standard contractual clauses or other lawful transfer mechanisms that provide an equivalent level of data protection.
Data retention
We retain your personal data only for as long as is necessary to fulfil the purposes for which it was collected, including satisfying any legal, accounting or reporting requirements.
In practice, this generally means:
Contact, booking and service information is kept for a period that allows us to manage our relationship with you, deal with any queries, and comply with legal retention obligations.
Payment and invoice records are kept for the period required by tax and accounting rules.
Technical and analytics data is kept for a shorter period and is often aggregated or anonymised as soon as reasonably possible.
Once personal data is no longer needed, we will securely delete or anonymise it so that it can no longer be linked to you.
Your data protection rights
Under data protection law, you have a number of rights in relation to your personal data. These rights apply to all Finsbury Park Man and Van customers within our service area, although their scope and applicability may depend on the specific circumstances of the processing. Your rights include:
Right of access: you can request confirmation of whether we process your personal data and ask for a copy of that data, along with an explanation of how we use it.
Right to rectification: you can ask us to correct or update inaccurate or incomplete personal data that we hold about you.
Right to erasure: in certain situations you can request that we delete your personal data, for example where it is no longer needed for the purposes for which it was collected and there is no legal reason to retain it.
Right to restriction: you can ask us to restrict the processing of your personal data in certain circumstances, such as while we verify its accuracy or consider an objection you have raised.
Right to object: you may object to certain types of processing based on our legitimate interests, including direct marketing. We will stop processing your data for these purposes unless we can demonstrate compelling legitimate grounds.
Right to data portability: where processing is based on consent or contract and carried out by automated means, you may have the right to receive your personal data in a structured, commonly used and machine-readable format and to transmit it to another controller.
Right to withdraw consent: where we rely on your consent for specific processing, you have the right to withdraw that consent at any time. This will not affect the lawfulness of processing carried out before the withdrawal.
To exercise any of these rights, you can contact us using the details provided on our main contact channels. We may need to verify your identity before responding to your request, and we will respond within the time limits set by data protection law.
Security of your personal data
We take reasonable and appropriate technical and organisational measures to protect your personal data against unauthorised or unlawful processing, accidental loss, destruction or damage. These measures include limiting access to personal data to those who need it for legitimate business purposes and requiring third parties who process data on our behalf to implement appropriate security safeguards.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements or the way we handle personal data. When we make significant changes, we will take appropriate steps to bring them to your attention. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal data.
