Finsbury Park Man and Van Terms and Conditions
These Terms and Conditions set out the basis on which Finsbury Park Man and Van provides man and van, removal and related services. By making a booking, using our services or allowing our staff to commence work, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming a booking.
1. Definitions
In these Terms and Conditions, the following words have the meanings given:
1.1 Client means the individual, business or organisation that makes the booking or on whose behalf the booking is made.
1.2 Services means any man and van, removal, relocation, transport, loading, unloading, packing, delivery, collection, or related services supplied by us.
1.3 Goods means the items, belongings, furniture, equipment, boxes and other property that you ask us to move, handle, store or otherwise deal with.
1.4 Vehicle means any van or other vehicle used by us in the provision of the Services.
1.5 Contract means the legally binding agreement between you and us for the supply of the Services, comprising these Terms and Conditions and the details confirmed in your booking.
2. Scope of Services
2.1 We provide man and van and removal type services for domestic and commercial clients, including but not limited to transport of household goods, office items and general belongings within our normal service area and across the UK as agreed at the time of booking.
2.2 Our Services do not include: disconnection or reconnection of appliances, removal of fixtures or fittings, dismantling or assembling of items unless expressly agreed, or any work that may pose a health and safety risk or require specialist qualifications.
2.3 We reserve the right to refuse to move any item which in our reasonable opinion is unsafe, illegal, excessively heavy, fragile without adequate protection, or likely to cause damage to the Vehicle, property or other Goods.
3. Booking Process
3.1 Bookings may be made by you via our accepted booking methods. When you provide details of the move and agree a date, time and service type, we will confirm the booking, subject to availability.
3.2 A booking is only confirmed once we have accepted it and you have agreed to any applicable charges, deposits or prepayments. We may decline a booking at our discretion, including where the required information is incomplete or inaccurate.
3.3 You must provide accurate and complete information about the addresses, access details, parking arrangements, floor levels, presence of lifts, size and number of items, and any special handling requirements. Failure to provide accurate information may result in additional charges, delays, or in some circumstances cancellation of the Service.
3.4 If parking permits, visitor vouchers or special access arrangements are required, you are responsible for arranging these in advance. Time spent by our staff seeking parking, waiting for access or dealing with enforcement action may be chargeable.
4. Quotations and Charges
4.1 Any quotation given is based on the information provided by you at the time of enquiry. Quotations may be given as an hourly rate, a fixed price, or a combination of both.
4.2 We reserve the right to adjust the final charge if the actual work differs from the information supplied, including but not limited to additional items, extra floors or distances, delays beyond our control, extended waiting times, or failure to provide parking or access as agreed.
4.3 All charges are exclusive of congestion charges, tolls, parking fees, fines or penalty charges incurred as a direct result of your instructions or failure to arrange suitable parking. These costs will be added to your invoice where applicable.
4.4 Where work continues beyond the booked time, additional charges will apply at the agreed hourly rate, rounded up to the nearest half hour unless otherwise stated.
5. Payments
5.1 Unless otherwise agreed in writing, payment is due immediately upon completion of the Service on the same day.
5.2 We accept payment by the methods notified to you at the time of booking. We may require a deposit or full prepayment for certain bookings, particularly larger removals or long distance jobs.
5.3 If payment is not made when due, we reserve the right to charge interest on any overdue amount at the statutory rate, to withhold delivery of Goods until payment is received, and to recover any reasonable costs incurred in collecting payment.
5.4 For business or account customers, payment terms will be as agreed in writing. If no special terms are agreed, payment must be made within 14 days of the date of invoice.
6. Cancellations and Changes
6.1 You may cancel or amend your booking by giving us notice via an accepted communication method.
6.2 If you cancel more than 48 hours before the scheduled start time, any deposit paid may be refundable at our discretion, less any non-refundable costs we have incurred.
6.3 If you cancel within 48 hours of the scheduled start time, we reserve the right to retain all or part of any deposit and to charge a cancellation fee up to a reasonable percentage of the estimated job value to cover lost time and costs.
6.4 If you cancel on the day of the booking, or if we are unable to carry out the Service due to your failure to be present, failure to provide access, or failure to provide essential information, we may charge up to the full estimated price.
6.5 Any changes to the date, time, address or scope of the Service are subject to availability and may result in revised pricing. We will inform you of any changes to the charges before proceeding.
7. Your Responsibilities
7.1 You are responsible for:
a. Ensuring that all Goods to be moved are properly packed and protected, unless you have arranged a packing service with us.
b. Clearly labelling boxes where they contain fragile items or have a particular orientation.
c. Removing and safely disposing of any hazardous, flammable, explosive, corrosive, perishable, illegal or otherwise unsuitable items prior to the move.
d. Ensuring that the premises at both collection and delivery addresses are safe, accessible and adequately lit.
e. Being present, or arranging an authorised representative to be present, during loading and unloading to provide instructions and check the premises.
7.2 If you fail to fulfil your responsibilities and this results in delay, additional work or risk to our staff, we may make reasonable additional charges or refuse to continue the Service until the issue is resolved.
8. Loading, Transport and Delivery
8.1 Our staff will take reasonable care in handling and transporting your Goods. However, you acknowledge that minor marks or scuffs can occur during normal removals work.
8.2 You must check that nothing has been left behind at the collection address before our Vehicle departs. We are not responsible for returning to collect items that were not identified or loaded at the time, and additional charges may apply for any return visit.
8.3 If no one is available to receive the Goods at the delivery address, we will attempt to contact you for instructions. If we are unable to deliver, we may return the Goods to a suitable location or storage facility and charge for additional time, transport and any storage costs.
8.4 Time of arrival and completion is given in good faith but cannot be guaranteed due to factors such as traffic, weather, road closures or previous jobs. We will make reasonable efforts to inform you of significant delays.
9. Excluded and Restricted Items
9.1 We do not accept responsibility for loss or damage to the following items unless we have agreed in writing to handle them and they have been professionally packed for transport:
a. Jewellery, watches, precious metals, money or financial documents.
b. Artwork, antiques or collections of high value without prior notification.
c. Animals, plants or perishable goods.
d. Hazardous or prohibited items including chemicals, fuel, gas bottles, firearms or illegal substances.
9.2 We may refuse to take any item which we reasonably consider unsafe, unlawful or above the safe working load of our staff or Vehicle.
10. Liability and Limitations
10.1 We will exercise reasonable care and skill in providing the Services. If we are found to be liable for loss of or damage to your Goods, our liability will be limited to the reasonable cost of repair or replacement, taking into account age, condition and depreciation, and subject to the limitations set out in this clause.
10.2 We will not be liable for:
a. Loss or damage arising from your failure to pack Goods adequately or in suitable containers.
b. Loss or damage to the contents of drawers, cupboards or containers that you have not emptied or sealed properly.
c. Damage to dismantled furniture or flat pack items that are not suitably packed or are poorly constructed.
d. Normal wear and tear, minor scratches, scuffs or marks that are consistent with normal handling.
e. Loss, damage or delay caused by events beyond our reasonable control, including but not limited to road traffic incidents, weather conditions, strike action, civil unrest or acts of third parties.
10.3 Our total liability in respect of any one Contract shall not exceed a reasonable limit proportionate to the price paid for the Services, unless otherwise agreed in writing.
10.4 Nothing in these Terms and Conditions shall limit or exclude our liability for death or personal injury caused by our negligence, for fraud, or for any other liability which cannot lawfully be excluded.
11. Claims and Complaints
11.1 You must inspect the Goods and premises as soon as reasonably possible after completion of the Service.
11.2 Any visible loss or damage to Goods or property should be reported to us as soon as practicable, and no later than 48 hours after completion of the Service. You should provide details of the damage and, where possible, supporting evidence.
11.3 Failure to notify us within the required time may affect our ability to investigate the matter and may reduce or extinguish any liability we may have.
11.4 We will consider any complaints or claims in good faith and may request further information, photographs or access to inspect alleged damage.
12. Waste and Disposal Regulations
12.1 We operate in accordance with applicable UK waste and environmental regulations. We are not a general waste collection company and cannot remove household or commercial waste unless it is lawful for us to do so.
12.2 You must not present for removal any items that are classified as controlled waste, hazardous waste or require a licensed disposal route, unless we have expressly agreed that such items can be taken and you have met all legal requirements.
12.3 Where we agree to remove unwanted items, these may be taken for reuse, recycling or disposal at a suitable facility, as appropriate. Additional charges may apply for disposal, particularly for bulky, heavy or specialist items such as mattresses, electrical items or construction materials.
12.4 You remain responsible for ensuring that any items you ask us to remove can lawfully be moved and disposed of. We reserve the right to refuse to take items if we believe doing so would breach waste or environmental regulations.
13. Insurance
13.1 We maintain insurance appropriate to the nature of our business, subject to policy terms and conditions.
13.2 It is your responsibility to ensure that you have adequate insurance cover for your Goods and property during the move, especially where they are of high value or where exclusions in these Terms and Conditions may apply.
14. Data Protection and Privacy
14.1 We will collect and use your personal data to manage your booking, provide the Services, take payment and handle queries or complaints.
14.2 Your information will be processed in accordance with applicable data protection laws. We will not sell your personal data to third parties.
15. Termination
15.1 We may terminate the Contract or suspend the Services immediately if you commit a serious breach of these Terms and Conditions, including but not limited to non-payment, abusive or unsafe behaviour, or asking us to carry out unlawful activities.
15.2 In the event of termination, you will remain liable for any charges incurred up to the time of termination and for any additional costs arising directly from that termination.
16. Governing Law and Jurisdiction
16.1 These Terms and Conditions and any dispute or claim arising out of or in connection with them or their subject matter shall be governed by and construed in accordance with the laws of England and Wales.
16.2 You and we agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising in connection with the Contract or these Terms and Conditions.
17. General Provisions
17.1 If any provision of these Terms and Conditions is found to be invalid or unenforceable by a court, the remaining provisions shall remain in full force and effect.
17.2 No failure or delay by us in exercising any right or remedy under these Terms and Conditions shall constitute a waiver of that or any other right or remedy.
17.3 These Terms and Conditions constitute the entire agreement between you and us in relation to the Services and supersede any prior discussions, understandings or arrangements.
17.4 We may revise these Terms and Conditions from time to time. The version in force at the time of your booking will apply to your Contract.
